SHIPS IN 1-2 WORKING DAYS
(SWIPE THROUGH PHOTOS ABOVE FOR SMALL SLIDESHOW ON SOME OF THE ITEMS INCLUDED 🦋)
IF YOU MESS WITH THAT STYLE, WE SUGGEST TRYING YOUR LUCK. ASAP. 👀
Returns & Refunds
We want you to feel confident shopping with us. That’s why we offer a 14-day return window starting from the day you receive your order.
Exchanges
- You can exchange your item for a different size or colour within 14 days.
- You may also exchange it for a different item of similar value.
- If the new item is of a higher value, you will be expected to cover the difference before your exchange is shipped.
- If the value is lower, we will not refund the difference — instead, you can choose to top up to another product of similar value.
- To start an exchange, email us with your order details. We’ll respond with our returns address and full instructions.
Refunds
Refunds are only available in limited cases:
- If an order is confirmed to be fraudulent.
- If we are unable to provide an exchange (e.g. due to stock or production issues on our side).
In these cases, refunds will be processed back to your original payment method.
Conditions for Returns
- Items must be unworn, unwashed, and in original condition with tags attached.
- Items showing signs of wear, washing, or damage after delivery cannot be returned.
- Customers are responsible for return shipping costs, unless the return is due to our mistake.
Processing Times
- We’ll confirm by email once we receive your return.
- Exchanges will be processed and shipped out as quickly as possible.
- Approved refunds may take 5–10 business days to appear back in your account, depending on your bank or payment provider.
👉 To request a return or exchange, email us with your order number and details, and our team will guide you through the process.
Shipping Information
We ship all orders using EVRi and Royal Mail to ensure reliable and trackable delivery.
Processing & Dispatch
- Orders are usually processed and dispatched within 1–2 business days (unless otherwise stated for preorder items).
- You will receive a confirmation email with tracking details as soon as your order has been shipped.
Delivery Times
- UK Orders: Estimated delivery is 1–3 business days after dispatch.
- International Orders: Estimated delivery is 7–14 business days, depending on location. (Customs and import times may vary).
Shipping Costs
- Shipping costs are calculated at checkout based on your delivery address and order weight.
- Free shipping may be available during special promotions.
Preorders
- If you’ve placed a preorder, shipping will follow the preorder schedule stated on the product page.
- Orders containing preorder items will ship together once the preorder item is ready.
Tracking
- Once your order has shipped, you will receive an email with a tracking link.
- You can use this link to follow your order’s journey until it reaches you.
Issues With Delivery
- If your parcel is delayed or missing, please contact us with your order details and tracking number. We’ll work with EVRi or Royal Mail to resolve the issue as quickly as possible.
👉 If you have any questions about shipping, email us and our team will be happy to help.
Manufacturing Process
We put a lot of care into how our products are made. Every piece goes through a process designed to balance quality, ethics, and style.
Production
- Our clothing is manufactured in carefully selected facilities across Europe and Asia.
- We work only with partners who meet strict ethical production standards, ensuring fair working conditions and responsible sourcing.
Quality Control
- Once produced, all items are finetuned and quality checked in the UK at our warehouse.
- Every piece is inspected to make sure stitching, print quality, and overall durability meet our standards before it’s sent out.
Ethical Standards
- We take responsibility for where and how our products are made.
- Our warehouse double-checks every batch to confirm it meets our ethical production policies before it reaches customers.
👉 The result: clothes that look good, feel good, and are made the right way.
Take a chance on style. For only £20, you’ll receive one random item from our clearance range - pulled straight from past drops and fan favourites.
Expect anything from heavyweight hoodies, statement tees and tracksuit sets to denim pieces and crewnecks, all crafted with the same attention to detail that defines CliffSide.
Each item is chosen at random, so every order is a complete surprise - but one thing’s for sure: you’re getting real value, real quality, and real cliffside energy. Join the movement for a sneaky price.